How can we help?

Reporting a problem

In ASOcelot, choose Help → Report a Problem. It shows the app version, the macOS version and up to ten recent Apple service request failures. Save the preview as a JSON file and attach it to your email. Please also describe what you did, what you expected and what happened.

Never send passwords, private keys or API tokens. Save credentials only through the app’s connection setup.

Purchases

• Purchases are made and managed through the Mac App Store with your Apple Account.
• To restore Pro on another Mac, open Settings → Purchases and choose Restore Purchases.
• Cancel a subscription in your Apple Account subscription settings. Request refunds through Apple’s Report a Problem page.
• The lifetime purchase is available in Settings → Purchases.

Apple Ads and App Store Connect

Public App Store research works without any account. Apple Ads popularity and App Store Connect updates are Pro features that use your own API keys; add them in Settings → Connections. The app explains what each connection needs before you save it, and Apple Ads has a step-by-step setup guide. ASOcelot stores the keys in the macOS Keychain and sends requests directly to Apple.

Moving to another Mac

Your workspace is stored locally. Save a backup from the Data menu on the old Mac and restore it on the new one. Backups do not include credentials, so connect Apple Ads and App Store Connect again after restoring.

System requirements

ASOcelot requires macOS 26 or later and runs on Apple silicon and Intel Macs. Apple Intelligence and translation features depend on your Mac, macOS version and language availability.